Download our Retail Whitepaper; Refreshing the Board For The Digital Era
Our white paper entitled ‘Refreshing the Board for the digital era’ examines the effect the omnichannel environment is having on the future retail board and senior leadership teams.
As part of our research, we interviewed more than 100 Chairs, NEDs, CEOs and C-suite leaders to garner their insights into the impact of these shifting sands as well as their own strategies and action plans. Bricks and clicks, online and offline, mobile and good old-fashioned customer service are joining up. If ever proof was needed that omnichannel is driving new retailing, then Christmas 2013 was it.
Changes in the way customers shop and behave reached a tipping point and online/offline hybrids like click-and-collect, as well as mobile commerce dominated the Christmas shopping landscape. Nowhere is this transformation clearer than in the new talents and capabilities that top teams and the board need to thrive, flourish and steer retail brands to success in today’s market. In this White Paper, we draw on in-depth, refreshingly honest interviews with influencers in the field to look at how the next stage in the digital revolution is reshaping the future for retail leadership.