Operations

The operational element of businesses has always been crucial, but in the current financial environment, great leaders are increasingly required to deliver results that impact both the top and bottom lines in equal measure.

That increasingly interdependent focus has brought into sharp perspective individuals who are commercial, but are also dedicated to implement and embed sustainable change.

Green Park possesses a proven track record of delivering roles at the highest levels of operations, including a large number of COO roles, spanning both the Private and Public Sectors.

As with our other senior practices, you can trust our strategic focus, attention to detail and commitment to building a deep understanding of your business challenges before we agree to undertake your resourcing initiative.

We are specialists in helping our clients to identify and attract senior operations professionals with the business critical skills sets to make a significant difference, coupled with the culture fit and behavioural aspects that match the particular organisation.

Combined with the most robust resourcing methodologies in the industry, you’ll have access to the best networks of operational talent relevant to your organisation, as well as market leading candidate assessment innovations.

To see a selection of the previous high profile Operations assignments we have been mandated to assist, please view the track record section at the bottom of this page.

As you will see, Operations roles which we are regularly undertaken to deliver include both interim and permanent placings of the following:

  • Chief Operating Officer (COO)
  • Operations Director
  • Head of Operations
  • Operations Manager
  • Plant Manager
  • General Manager
  • Operations Project Manager
  • Operations Change Manager 
  • Operational Excellence (OE) Manager
  • Head of Sales & Operations Planning (S&OP)
  • Production Manager

Track Record

Customer Plan Manager
Job Type:
Executive Search
Reference:
290814PH2
Location:
North West
Salary:
£41k - £51k per annum

The Client
Green Park is partnering with one of our retail banking clients who are currently looking for a Customer Plan Manager.

The Role
The Customer Plan Manager will be required to ensure the plan is underpinned by a clear articulation and tracking of the customer opportunity and that key activities are embedded into operating plans accordingly.

The Person
The Customer Plan Manager must have:

  • Excellent working understanding of customer data (internal and external sources) and how to translate this into financial assumptions and operational plan
  • Proven track record in using market and customer insight to drive, develop and manage plans and decision making
  • Thinking skills: ability to interpret volumes of (sometimes conflicting) information and identify the underlying story; analytical mind
  • Proven track record of stakeholder management at a senior level
  • Excellent influencing/communication skills evidenced through a number of techniques, both verbal and written
  • Ability to set the agenda (for self, and for stakeholder groups) and work independently
  • Experience in integrated business planning
  • Ability to interpret and apply strategic plans/target business models/blueprints
  • Ability to represent departmental priorities to groups of stakeholders
  • Written communication skills and attention to detail (for example, in managing key assumption sets)
Senior Plan Architect Manager
Job Type:
Executive Search
Reference:
PH290814
Location:
North West
Salary:
£57k - £71k per annum + car (£6,500), pension and health

The Client
Green Park is partnering with one of our retail banking clients who are currently looking for a Senior Plan Architect Manager to provide the Commercial department with top level technical/specialist expertise and leadership to support strategic decision-making up to and including the Executive.

The Role
The Senior Plan Architect Manager will be required to provide stewardship of the core bank plan.  This involves translating the strategy and financial plan at a core bank level into a clear assumption set and articulation of what the business is trying to achieve across the scorecard, whilst ensuring this is embedded across the business and activities are mobilised accordingly.  There has been an organisational redesign restructure and they’re looking to bring on-board 6 Senior Managers within the Plans and Performance area. They want someone to hit the ground running, putting together customer plans and journeys across all product brands. The strategy and financial plans are already in place they’re looking for someone to come in and “make it work”, challenge the business and make sure everyone is on the same page.

The Person
The ideal Senior Plan Architect Manager candidate will have experience in managing a P+L business unit, Project Management (delivery) experience and retail banking experience.

The successful candidate will also have to display the following skills and experience:

  • Credibility driven from thorough knowledge of the business and industry, experience of multiple functions and personal impact / energy / commitment
  • Thorough knowledge of the UK Retail Financial Services marketplace
  • In depth understanding of critical product / channel value drivers and performance metrics for Retail
  • Proven record in integrated planning (commercial, customer, functional, operational)
  • Broad experience within a planning / strategy development environment and ability to influence and contribute to the strategic debate
  • Proven track record of stakeholder management at executive level, and across complex networks of stakeholders with different needs
  • Excellent influencing / communication skills evidenced through a number of techniques
  • Excellent written communication and ability to simplify
  • Ability to shape the plan and tell the story of the business
  • Experience in working with business consultants and applying their techniques
  • Ability to set the performance agenda
  • Foresight: the ability to predict future issues and opportunities and respond effectively
  • Ability to hold stakeholders to account for plan performance and assumption ownership
  • Experience of working across multiple banking functions
Interim Operations Transformation Lead - Restructuring and Turnaround
Job Type:
Interim Management
Reference:
JN14787
Location:
East Europe
Salary:
£1500 per day
Duration:
6 months

Client description
Green Park is partnering a renowned global Private Equity house through an exciting transformation programme of one of their leading global portfolio companies with revenues in the billions.

The Interim Assignment
We require an Interim Operations Transformation Lead (Turnaround and Restructuring) to join a newly established programme team who are being appointed with the challenge of completing a European business review, country by country of failing units in need of turn around / restructuring.  You will be working with the senior leadership team of each country, creating an end to end business review and then after successfully completing the review you will then enter a recommendation, design and implementation of a turnaround model that will dynamically restructure the environment to balance competing priorities, including closely managing liquidity, anticipating unforeseen risks and opportunities, and communicating with key constituents.

The Interim Manager
You will need to be an expert in business operations within a business to business (B2B) environment, delivering best practice, operational excellence, cost optimisation with an abundance of exposure within turnaround / restructuring environments. You will have gained this exposure through tenure at a leading global services firm or management consultancy.  In addition, you will have also run business operations within a pan-European environment as either a divisional Managing Director or country leader, ideally within a retail, telecommunications or a technology organisation.  As a turnaround professional, you will need to demonstrate a practical, results-oriented mind-set that understands that, in these situations, failure is not an option.  This role is pan-European, therefore you will be required to travel Monday to Friday.  Ideally you will be multi-lingual with European languages, however this is not a necessity, Spanish speakers would be favourable however.

Interim Sourcing and Product Director – Luxury Fashion
Job Type:
Interim Management
Reference:
JN14841
Location:
London
Salary:
£800 per day
Duration:
3 months

The Client
Green Park is partnering a renowned Private Equity house throughout their retail portfolio. One of their recent acquisitions is now going through turnaround / transformation, with this in mind the newly appointed CEO requires an Interim Sourcing and Product director to complete an end to end review.

The Interim Assignment
The Interim Sourcing and Product Director requires a proven track record among fashion/apparel, ideally they will have gained this experience in both high street fashion/apparel as well as luxury fashion/apparel. The Interim Sourcing and Product Director will need to complete an end to end review of the current sourcing and production throughout the organisation and then present this to the CEO. Our client’s brand is a rarity in the manor that they run a vertical business model by having end to end production in house including ateliers.

The Interim Manager
The Interim Sourcing and Product Director will need to have in-depth knowledge of best practice, process  improvement, factory negotiation  within sourcing and production across apparel, this must include technical garment construction.  

Interim Head of Operations
Job Type:
Interim Management
Reference:
PH14815
Location:
North West
Salary:
£800 - £1000 per day
Duration:
6 months

The Client
Green Park is partnering a financial services organisation who is looking for an Interim Head of Operations.

The Interim Assignment
The Interim Head of Operations will be required to:

•   Manage the operations team which is circa 500 people
•   Manage the operation through a period of significant change
•   Manage the day to day operations as an outsourcing programme is undertaken
•   Ensure the day to day operation continues as normal
•   Work within the new business operating model
•   Ensure the governance is in place

The Interim Manager
The successful Interim Head of Operations must have previous experience in a financial services organisation where a team of circa 500 has been managed.  You must display strong interpersonal skills to manage the stakeholder group and preferably have experience in working with outsourced solutions.

Interim Operations Lead
Job Type:
Interim Management
Reference:
DN14819
Location:
South West
Salary:
£400 - £450 per day
Duration:
3 - 4 months (4 - 5 days per week)

The Client
Our client, an organisation that works in the drugs and alcohol arena are looking to hire an interim operations manager to oversee the operations in their South West division.

The Assignment
The services are split across 4 sites each with a locality manager; this post will be expected to work across the 4 sits providing support to the managers. The role will be expected to manage the performance and efficiency of the teams while pulling the individuals in line with the organisations governance. The role will also be responsible for managing a consultant psychiatrist.

The Interim Manager
The Interim Operations Lead will have experience of working with a drugs and alcohol service and will be familiar with the CQC guidelines associated with managing this. Applicants will also have a background in managing a multisited operations and will be comfortable with remote line reports.

Interim Programme Manager, Waste Strategy
Job Type:
Interim Management
Reference:
NL/14710
Location:
South of England
Salary:
£600 - £800 per day
Duration:
18 months

The Client 
Our client is a Local Authority.

The Interim Assignment
Our client has a £100m 10 year waste disposal and recycling programme underway. At the heart of this is a small team running a multi-faceted programme with numerous workstreams in different stages of delivery that covers all possible aspects of delivering a large and complex waste infrastructure programme which involves the construction of three new facilities by a private sector partner. An Interim Programme Manager for Waste Strategy is sought to join the organisation for approximately 18 months as the lead for the programme. The interim manager will have overall accountability for the delivery of the programme, which is currently at preferred bidder stage and quickly needs to move in to a major construction phase. This understandably has major community, environmental, planning, political, community, policy, financial and legal aspects to manage, to name but a few.

The Interim Manager
As the overall interim programme manager for waste strategy you will be responsible for:

  • All aspects of high level stakeholder management across the organisation, for example but not limited to all negotiations and dealings with planning, legal and financial colleagues, both Officers and Members.
  • Day to day operational management of a small programme team / office which require strong leadership.
  • All governance arrangements relating to this programme.
  • All upwards management of information – risk reporting, progress presentation etc.
  • Implementation of strong programme methodology (not necessarily Prince 2)

We are specifically looking for a highly experienced programme manager / director who has managed similar construction or capital programmes, ideally relating to environmental, regeneration or waste management initiatives in the past. This experience would most likely have been gained in a Local Authority setting. It is critical that experience has been gained working client side with private sector partners. The requirement for Local Authority experience is specifically due to the ability to navigate highly complex political interfaces where you will be required to brief political stakeholders individually and collectively at the highest levels. Due to the specific nature of the role, we do respectfully ask that applicants only apply who can demonstrate experience as above.

Interim Service Design Lead
Job Type:
Interim Management
Reference:
DN/14704
Location:
London
Salary:
£500 - £600 per day
Duration:
6 months

The Client
Our client is a public sector-facing, private organisation that following a successful bid for the management of a new service is looking to hire a transformation led Interim Service Design Lead as part of the programme.

The Assignment
The Interim Service Design Lead will plan and deliver new services using proven project management and design tools and will manage multiple design streams simultaneously to deliver the overall Target Operating Model. This will include a consolidated back office, a new Contact Service Centre, new processes and procedures for Case management and interventions, the creation of a streamlined community payback organization and the design of a new leadership structures. They will also be responsible alongside the ICT Team Lead and other functional team leads to co-design the implementation of new technology, tools and estate configuration to support the new organization design and processes.  This will also include designing new interfaces with key partners.

The Interim Manager
The Interim Service Design Lead will have experience in leading teams to define Target Operating Models, design detailed processes and operational procedures, design organisational changes, specify IT requirements, manage training design and development and will have experience of costing new services and models. The successful candidate will also possess knowledge of modelling business processes using a variety of tools and techniques, will have designed delivering services against commercial requirements and have strong team management skills. Preference will be given to candidates that have strong situational analysis and decision making abilities coupled with experience of designing, planning and deploying both business and IT change.

Interim Operations Manager
Job Type:
Interim Management
Reference:
DN14616
Location:
East of England
Salary:
3 months +
Duration:
£500 per day

The Client
Our client is a private healthcare organisation.

The Interim Assignment
Our client requires additional operational support in the unscheduled care arena.

The Interim Manager
The Interim Operations Manager must possess some or all of the following skills and experience:

• recent, deep operational experience ideally with some OOH or 111 background
• unscheduled services such as an A&E or medical admissions unit
• hands-on experience of running a call centre (which would forgo the healthcare competence)
• process re-engineering
• working with challenging commissioners in an external facing role 

Head of Category – Estates and Facilities
Job Type:
Executive Search
Reference:
AB14715
Location:
South East
Salary:
Competitive

The Client
Our client is The Department for Work and Pensions: Transforming lives through work, saving and support. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to over 22 million claimants and customers. In 2013/14, it assisted around 2.8 million people leave Jobseekers Allowance, advertised 4 million job vacancies, carried out 25 million advisor interviews and managed contracts worth over £3billion, covering estates, IT and the provision of employment services.

The Role
The DWP is currently undertaking a commercial change programme to improve capability, a key strategic priority for the department. To deliver this change, the Commercial Directorate is embedding a new category management approach. The Estates and Facilities Management Category is facing significant challenges as the Department is looking to put in place a new property strategy and commercial agreements. To address this, a Head of Category is required with significant strategic and leadership skills to effectively address both of these challenges, and at the same time to strategically manage one of the largest property portfolios in the UK. As a member of the Commercial Directorate’s Senior Management Team, you will play a key leadership role in developing a strong commercial function for the Department across Government. This will involve the creation and delivery of business plans and strategy, managing the end-to-end delivery of the estates and facilities management category, all sourcing activity and management and performance of contracts and key suppliers. Critical to the success of this role will be your ability to manage key stakeholder relationships with the DWP and across Government/Whitehall at Ministerial and Board level to provide advice, direction and assurance on all commercial issues across the portfolio.

The Person
The successful applicant will possess the following skills and experience: •     operating in a category management environment with demonstrable deep commercial expertise across a variety of category areas •     commercial management, specifically within Estates and Facilities Management within a large, complex, multi-supplier environment •     managing a significant property portfolio and its contractual arrangements •     methods and techniques for negotiating and monitoring the legal/contractual aspects of contracts for the supply of products and outsourced services •     acquisition of strategic or unique common services type spend categories while optimising total cost of ownership The Department for Work and Pensions, as an Equal Opportunities Employer, actively encourages applications from people with disabilities. For further information please contact Andrea Bainger on andrea.bainger@green-park.co.uk or 020 7399 4300 or view our microsite at: http://www.green-park-jobs.co.uk/dwp

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