Operations

The operational element of businesses has always been crucial, but in the current financial environment, great leaders are increasingly required to deliver results that impact both the top and bottom lines in equal measure.

That increasingly interdependent focus has brought into sharp perspective individuals who are commercial, but are also dedicated to implement and embed sustainable change.

Green Park possesses a proven track record of delivering roles at the highest levels of operations, including a large number of COO roles, spanning both the Private and Public Sectors.

As with our other senior practices, you can trust our strategic focus, attention to detail and commitment to building a deep understanding of your business challenges before we agree to undertake your resourcing initiative.

We are specialists in helping our clients to identify and attract senior operations professionals with the business critical skills sets to make a significant difference, coupled with the culture fit and behavioural aspects that match the particular organisation.

Combined with the most robust resourcing methodologies in the industry, you’ll have access to the best networks of operational talent relevant to your organisation, as well as market leading candidate assessment innovations.

To see a selection of the previous high profile Operations assignments we have been mandated to assist, please view the track record section at the bottom of this page.

As you will see, Operations roles which we are regularly undertaken to deliver include both interim and permanent placings of the following:

  • Chief Operating Officer (COO)
  • Operations Director
  • Head of Operations
  • Operations Manager
  • Plant Manager
  • General Manager
  • Operations Project Manager
  • Operations Change Manager 
  • Operational Excellence (OE) Manager
  • Head of Sales & Operations Planning (S&OP)
  • Production Manager

Track Record

Interim Head of Retail Operations (Amsterdam)
Job Type:
Interim Management
Reference:
JN14664
Location:
West Europe
Salary:
£600+ per day
Duration:
6 months

The Client
Green Park is currently partnering a renowned name on the high street within retail / clothing. We will be assisting with the continued development of their management function by appointing an Interim Head of Retail Operations – EMEA for a period of six months.

The Interim Assignment
The Interim Head of Retail Operations will be pivotal in driving the retail store networks throughout the EMEA regions with responsibility of the retail operations managers and/or area managers to seek opportunities and initiatives that result in the achievement of the business plan. You will be handling execution of driving and delivering sales performance and profit return, You will have control over manpower performance and development whilst monitoring conditions and trends within the local market. This role will be based predominantly in Amsterdam with travel required.

Candidate description This is an opportunity for an established, seasoned Interim Head of Retail Operations with senior management experience with a multi-site retail fashion / general merchandise brand. You will need to have exposure of managing operations teams across a wide geographical. **Please note: it is imperative that you come from a retail fashion/apparel background. Regrettably we cannot consider applications without this.** Due to the high volume of applications we receive for every role, regretfully we are only able to respond to candidates who meet the client’s requirements - in which case we will contact you within two working days. Thank you in advance for your understanding in this matter.

Interim Operations Director
Job Type:
Interim Management
Reference:
JN14664
Location:
West Europe
Salary:
£1000 per day
Duration:
6 months

The Client
Green Park is currently partnering a renowned name on the high street within retail / fashion. We will be assisting with the continued development of their management function by appointing an Interim Retail Operations Director – EMEA for a period of six months.

The Interim Assignment
The Interim Operations Director role will be pivotal in driving the retail store networks throughout the EMEA regions with responsibility of the retail operations managers and/or area managers to seek opportunities and initiatives that result in the achievement of the business plan. The role is responsible for all operational aspects of brand, marketing and visual impact across the EMEA markets. You will be handling execution of driving and delivering sales performance and profit return, You will have control over manpower performance and development whilst monitoring conditions and trends within the local market. This role will be based predominantly in Amsterdam with travel required.

Candidate description
This is an opportunity for an established, seasoned Interim Retail Operations Director with senior management experience with a multi-site retail fashion / general merchandise brand. You will need to have exposure of managing operations teams across a wide geographical area (at least pan-European for a brand over £150 Million t/o). You will be responsible for identifying and deliver initiatives to enhance business and increase sales and will need a track record within this previously. 

**Please note: it is imperative that you come from a retail fashion/apparel background. Regrettably we cannot consider applications without this.** 

Interim Transition Manager, Traded Service
Job Type:
Interim Management
Reference:
NL14661
Location:
London
Salary:
£500 - £700 per day
Duration:
Up to March 2015

The Client
Our client is at business case stage on the creation of a new and innovative service. Their intention, subject to Cabinet approval, is to create a service for residents that will act as a Credit Union to provide the community with an ethical and reputable service for pay day loans, rental of white goods and robust advice and guidance on financial matters. The service is intended to go live in March 2015

The Interim Assignment
The steps to be taken by an interim manager, who will lead this initiative, are: • Management of a £1m budget • Preparation of business case • Identify, secure and fit out an appropriate high street unit • Secure, through procurement, a suitable private sector partner to provide the loans element of the service • Oversee the transfer of staff within the Council in to the Council run elements of the service • Manage all aspects of stakeholder engagement, including with very high profile Members and senior managers

The Interim Manager
We are therefore looking for a very specific skill set and would ask that candidates only apply for the role if they can genuinely evidence experience in all of the following areas: • Strong commercial acumen, evidenced by having led commercial initiatives similar to this in a Local Authority setting • Highly developed communication, negotiation and stakeholder engagement skills – eg political interface and negotiations with private sector partners • Outstanding programme management skills – not necessarily to a specific methodology but certain evidenced through seeing complex programmes of work from inception to go live • Ability to lead staff groups on a matrix management basis as resource will be drawn from other areas of the Council • High level advisory skills – this is new territory for the organisation and therefore the ability to clearly articulate detailed commercial information to stakeholders who will be unfamiliar with these initiatives is crucial. Ideally, the Interim Transition Manager will have recent experience in a Local Authority setting, probably backed with prior commercial or even financial services experience. We are particularly interested in hearing from candidates who have established new traded services, CICs, mutual, social enterprises, joint ventures or independent Trusts for Local Authorities. Whilst preference will be given to candidates who have established any type of similar initiative, candidates who have set up such initiatives covering other Local Authority services are very welcome to apply. Unfortunately we cannot accept applications from candidates who have not already established a function or service in this way. This is not an outsourcing, and therefore it is unlikely that candidates with an outsourcing background would be considered as this is the creation of a new function. 

Interim Commercial Director
Job Type:
Interim Management
Reference:
DN14647
Location:
London
Salary:
£500 - £600 per day
Duration:
12 months

The Client
Our client a is leading charity.

The Interim Assignment
The interim Commercial Director will be directly responsible to the CEO for three related activities: 1. Representing the charity to external constituencies in such a way that it continues to be recognised and valued as an important, relevant, efficient and dynamic national institution with a culture of excellence. 2. Developing further the charity’s commercial and fundraising activities in order both to fund current activities and progressively build an endowment. 3. Leading and managing a well-trained and motivated staff in pursuance of these objectives, ensuring they are sensitive to the ethos and culture of the charity and well integrated with the staff as a whole.

The Interim Manager
The Interim Commercial Director must be an individual with demonstrable experience of business development, an ability to think strategically, strong interpersonal and presentational skills. To these must be added passion and commitment, together with an ability to balance the commercial demands of the job with the sensitivities inherent in any charitable institution. The role would suit someone of advanced maturity who would be adept at managing and leading a young team and would be able to hold their own on the board. 

Programmes & Development Director
Job Type:
Executive Search
Reference:
KA14658
Location:
London
Salary:
Attractive

The Client
Our client is The Prince’s Trust. Every year The Prince’s Trust helps change the lives of over 50,000 13 - 30 year olds.  Many are in or leaving care, facing issues such as homelessness or mental health problems, or they have been in trouble with the law.  They are unemployed or at risk of exclusion from school. Through a wide range of programmes, the Trust provides opportunities for these vulnerable young people to develop confidence, learn new skills, find employment or start their own businesses.  Three in four move into work, education or training, achieving stability in their lives.  Yet, there has never been so much demand for the Trust’s services.  As such, the Trust aims to double the number of disadvantaged young people it supports per year.  There is work to be done.

The Role
To that end, the Prince’s Trust has created a critical new leadership role, aimed at sharpening its strategic focus, unifying its ways of working and increasing its impact. As part of the Senior Management Team, the Programmes & Development Director will take a strategic lead in aligning the funding, planning, delivery and performance of the organisation.  Their interventions will result in better use of funding, timely decision-making and clearer deliverables.  In addition, the role will be responsible for the design and accreditation of the Trust’s programmes, the research and evaluation of our work, assessing public policy implications and influencing appropriately, and the organisation’s transformation map.

The Candidate
In order to match the ambition of the Trust, candidates will bring considerable proven senior management experience in organisations of similar size or complexity, and will have led substantial and sustainable change.   Leading a team of 50, they will be commercially, operationally and politically astute, and possess the ability to network with and influence senior stakeholders in the public, private and voluntary sectors. The successful candidate should be able to demonstrate that they are connected and sympathetic to the unique challenges that face The Prince’s Trust.

How to Apply
1. Click here to download further details on the role including how to apply
2. If you would like a conversation about the role please contact Jaimi Keemer on 020 7399 3993 or email princestrust@green-park.co.uk
3. Register / login to our site and apply below. 

Interim Programme Manager, Waste Strategy
Job Type:
Interim Management
Reference:
NL/14710
Location:
South of England
Salary:
£600 - £800 per day
Duration:
18 months

The Client 
Our client is a Local Authority.

The Interim Assignment
Our client has a £100m 10 year waste disposal and recycling programme underway. At the heart of this is a small team running a multi-faceted programme with numerous workstreams in different stages of delivery that covers all possible aspects of delivering a large and complex waste infrastructure programme which involves the construction of three new facilities by a private sector partner. An Interim Programme Manager for Waste Strategy is sought to join the organisation for approximately 18 months as the lead for the programme. The interim manager will have overall accountability for the delivery of the programme, which is currently at preferred bidder stage and quickly needs to move in to a major construction phase. This understandably has major community, environmental, planning, political, community, policy, financial and legal aspects to manage, to name but a few.

The Interim Manager
As the overall interim programme manager for waste strategy you will be responsible for:

  • All aspects of high level stakeholder management across the organisation, for example but not limited to all negotiations and dealings with planning, legal and financial colleagues, both Officers and Members.
  • Day to day operational management of a small programme team / office which require strong leadership.
  • All governance arrangements relating to this programme.
  • All upwards management of information – risk reporting, progress presentation etc.
  • Implementation of strong programme methodology (not necessarily Prince 2)

We are specifically looking for a highly experienced programme manager / director who has managed similar construction or capital programmes, ideally relating to environmental, regeneration or waste management initiatives in the past. This experience would most likely have been gained in a Local Authority setting. It is critical that experience has been gained working client side with private sector partners. The requirement for Local Authority experience is specifically due to the ability to navigate highly complex political interfaces where you will be required to brief political stakeholders individually and collectively at the highest levels. Due to the specific nature of the role, we do respectfully ask that applicants only apply who can demonstrate experience as above.

Interim Service Design Lead
Job Type:
Interim Management
Reference:
DN/14704
Location:
London
Salary:
£500 - £600 per day
Duration:
6 months

The Client
Our client is a public sector-facing, private organisation that following a successful bid for the management of a new service is looking to hire a transformation led Interim Service Design Lead as part of the programme.

The Assignment
The Interim Service Design Lead will plan and deliver new services using proven project management and design tools and will manage multiple design streams simultaneously to deliver the overall Target Operating Model. This will include a consolidated back office, a new Contact Service Centre, new processes and procedures for Case management and interventions, the creation of a streamlined community payback organization and the design of a new leadership structures. They will also be responsible alongside the ICT Team Lead and other functional team leads to co-design the implementation of new technology, tools and estate configuration to support the new organization design and processes.  This will also include designing new interfaces with key partners.

The Interim Manager
The Interim Service Design Lead will have experience in leading teams to define Target Operating Models, design detailed processes and operational procedures, design organisational changes, specify IT requirements, manage training design and development and will have experience of costing new services and models. The successful candidate will also possess knowledge of modelling business processes using a variety of tools and techniques, will have designed delivering services against commercial requirements and have strong team management skills. Preference will be given to candidates that have strong situational analysis and decision making abilities coupled with experience of designing, planning and deploying both business and IT change.

Interim Operations Manager
Job Type:
Interim Management
Reference:
DN14616
Location:
East of England
Salary:
3 months +
Duration:
£500 per day

The Client
Our client is a private healthcare organisation.

The Interim Assignment
Our client requires additional operational support in the unscheduled care arena.

The Interim Manager
The Interim Operations Manager must possess some or all of the following skills and experience:

• recent, deep operational experience ideally with some OOH or 111 background
• unscheduled services such as an A&E or medical admissions unit
• hands-on experience of running a call centre (which would forgo the healthcare competence)
• process re-engineering
• working with challenging commissioners in an external facing role 

Head of Category – Estates and Facilities
Job Type:
Executive Search
Reference:
AB14715
Location:
South East
Salary:
Competitive

The Client
Our client is The Department for Work and Pensions: Transforming lives through work, saving and support. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to over 22 million claimants and customers. In 2013/14, it assisted around 2.8 million people leave Jobseekers Allowance, advertised 4 million job vacancies, carried out 25 million advisor interviews and managed contracts worth over £3billion, covering estates, IT and the provision of employment services.

The Role
The DWP is currently undertaking a commercial change programme to improve capability, a key strategic priority for the department. To deliver this change, the Commercial Directorate is embedding a new category management approach. The Estates and Facilities Management Category is facing significant challenges as the Department is looking to put in place a new property strategy and commercial agreements. To address this, a Head of Category is required with significant strategic and leadership skills to effectively address both of these challenges, and at the same time to strategically manage one of the largest property portfolios in the UK. As a member of the Commercial Directorate’s Senior Management Team, you will play a key leadership role in developing a strong commercial function for the Department across Government. This will involve the creation and delivery of business plans and strategy, managing the end-to-end delivery of the estates and facilities management category, all sourcing activity and management and performance of contracts and key suppliers. Critical to the success of this role will be your ability to manage key stakeholder relationships with the DWP and across Government/Whitehall at Ministerial and Board level to provide advice, direction and assurance on all commercial issues across the portfolio.

The Person
The successful applicant will possess the following skills and experience: •     operating in a category management environment with demonstrable deep commercial expertise across a variety of category areas •     commercial management, specifically within Estates and Facilities Management within a large, complex, multi-supplier environment •     managing a significant property portfolio and its contractual arrangements •     methods and techniques for negotiating and monitoring the legal/contractual aspects of contracts for the supply of products and outsourced services •     acquisition of strategic or unique common services type spend categories while optimising total cost of ownership The Department for Work and Pensions, as an Equal Opportunities Employer, actively encourages applications from people with disabilities. For further information please contact Andrea Bainger on andrea.bainger@green-park.co.uk or 020 7399 4300 or view our microsite at: http://www.green-park-jobs.co.uk/dwp

Interim Service Delivery Manager – Children’s Services
Job Type:
Interim Management
Reference:
NL/14718
Location:
Midlands
Salary:
£400 - £500 per day
Duration:
6 months

The Client
Our client, a Local Authority in the West Midlands, is looking to appoint an Interim Service Delivery Manager - Children’s Services for a period of six months whilst they recruit permanently.

The Interim Assignment
Reporting to the Assistant Director of Children’s Services, the successful interim Service Delivery Manager - Children’s Services will be responsible for managing the following service areas:

• Child Protection Plans
• Children and Family Assessments (including complex assessments)
• Care Proceedings
• Section 47 Investigations

The Interim Manager
The team comprises of 40 staff. It is essential that the interim Service Delivery Manager - Children’s Services has recent experience of managing all four of the above areas, preferably in the context of improving services and social work practice as well as inspection preparation.  

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