Business & Support Services

Access the best B2B, Business and Support Services senior level professionals in our global network.

Thanks to our extensive, established national and global networks, Green Park are able to offer you the very best senior-level professionals to enhance your workforce.

Over the years, we’ve built a solid reputation in recruiting within the Business Outsourcing and Support Services space and work with customers in a collaborative way to ensure we understand your specific needs, pressures and specifications.

Clients value our inside knowledge and deep understanding of the complexities and challenges their businesses face, which helps us to swiftly and accurately identify and attract the right individuals who can deliver the most value in the shortest possible time.We differentiate ourselves by results, our guidance, networks and process helps us protect our customer’s best interests.

We deliver across all functions, but the majority of executive search mandates and interim management assignments that we we execute are in the following areas:

Track Record

Interim Lead OTC / O2C Subject Matter Expert
Job Type:
Interim Management
Reference:
JN14863
Location:
West Europe
Salary:
£800 per day
Duration:
9 months

The Client
Green Park are partnering a renowned global Private Equity house through an exciting transformation programme of one of their leading global portfolio companies, revenues in the billions. We require an Interim Lead OTC / O2C Subject Matter Expert to sit within a transformational role to join a newly established programme team who are being appointed with the challenge of creating a European shared service centre, this role will merge all global countries into the shared service centre and report to the Programme Director. The design and feasibility have already been completed for this programme therefore we are now onto review of the individual business unit/countries prior to merger.

The Interim Assignment
The assignment will surround the creation of a new programme team appointed with the challenge of creating a European shared service centre, this role will merge all global countries into the shared service centre. The Interim Lead OTC/ O2C Subject Matter Expert  will be working with the senior leadership team of each country, you’re remit will be to work with the programme transformation teams of R2R and P2P with a focus on OTC / O2C. Ideally you will have at least 10 years’ experience within OTC / O2C making you a subject matter expert, you will additional need exposure to pricing, contracts and revenue recognition. This phase of the programme will last circa 9 months and involve constant travel across business units/countries, this travel will mainly be throughout Europe therefore we are able to fly you back to your country of residence on weekends however working from home will be incredibly limited.

The Interim Manager
The Interim Lead OTC/ O2C Subject Matter Expert will need to be an expert in finance shared service centres covering OTC / O2C with an abundance of exposure within turnaround / restructuring / establishment environments. This role is pan-European therefore you will constantly be travelling Monday to Friday, Ideally you will be multi-lingual within European languages however this is not a necessity. Individuals who have qualified within big 4 accounting firm with vast business services exposure will be given favourability upon application however again this is not a necessity.

Chief Operating Officer (COO)
Job Type:
Executive Search
Reference:
IB14721
Location:
London
Salary:
Competitive + Bonus + LTIP + Benefits

The Client
Our client is a global provider of examination and training in the financial services sector. Their business is split into four divisions: Professional Qualifications, Tailored Learning, Open Courses and Learning Solutions. They are now 200 strong, with more than 70 tutors and a wealth of infrastructure support, based in training centres in London, New York, Singapore and Dubai.

The Role
As Chief Operating Officer, you will be responsible for all operations and delivery. This senior leadership role includes global operations across the areas of Project Management, Planning, Programme Management, Client Services, and IT. Reporting to the CEO, this role will ensure our client’s operational platform aligns closely with the commercial requirements of the business and continues to delivery best practice approaches to both internal and external clients. This role will be a member of the senior management team. Role accountabilities will include:

  • Operations and People Management
  • Operational IT
  • Change, Process and Project Management

The Person
Required skills / knowledge / experience:

  • At least 10 + years of results-driven operational experience, in a senior and varied operations management role within a people led business.
  • Degree qualified essential, ideally with a post graduate qualification
  • Ability to plan, oversee and implement internal company operations
  • Ability to provide strategic leadership in managing technology and operational functions
  • Excellent internal and external stakeholder management, including experience of dealing with financial or corporate clients
  • Takes accountability in a performance-oriented culture to drive high performance from individuals
  • Excellent analytical skills, with the ability build recommendations from existing data and execute action plans

Required characteristics:

  • Highly motivated and thrives in a global operational setting
  • Committed, confident and delivery focused in a structured approach getting all stakeholders on board
  • Not afraid of challenges and always looking for continuous improvement to avoid operational inefficiencies
  • Has gravitas and displays behaviours of a leader

How to Apply
1.  Send an updated CV to Alina Mihaileanu on alina.mihaileanu@green-park.co.uk for more information. 

or

2. Register / login to our site and apply below.

Interim Service Design Lead
Job Type:
Interim Management
Reference:
DN/14704
Location:
London
Salary:
£500 - £600 per day
Duration:
6 months

The Client
Our client is a public sector-facing, private organisation that following a successful bid for the management of a new service is looking to hire a transformation led Interim Service Design Lead as part of the programme.

The Assignment
The Interim Service Design Lead will plan and deliver new services using proven project management and design tools and will manage multiple design streams simultaneously to deliver the overall Target Operating Model. This will include a consolidated back office, a new Contact Service Centre, new processes and procedures for Case management and interventions, the creation of a streamlined community payback organization and the design of a new leadership structures. They will also be responsible alongside the ICT Team Lead and other functional team leads to co-design the implementation of new technology, tools and estate configuration to support the new organization design and processes.  This will also include designing new interfaces with key partners.

The Interim Manager
The Interim Service Design Lead will have experience in leading teams to define Target Operating Models, design detailed processes and operational procedures, design organisational changes, specify IT requirements, manage training design and development and will have experience of costing new services and models. The successful candidate will also possess knowledge of modelling business processes using a variety of tools and techniques, will have designed delivering services against commercial requirements and have strong team management skills. Preference will be given to candidates that have strong situational analysis and decision making abilities coupled with experience of designing, planning and deploying both business and IT change.

Head of Marketing and Communications
Job Type:
Executive Search
Reference:
KA14668
Location:
London
Salary:
Attractive

The Client
Our client is Ingeus. Ingeus is founded on the core belief that work is good for the individual, good for the economy and good for society. Ingeus has grown rapidly over the past 23 years to become a leading provider of employment and training services globally. During that time they have helped thousands of people into lasting employment, benefitting not only the individuals they work with but also their families, their communities, their employers and the wider economy. It has also been listed in the Sunday Times “100 Best Companies to Work For” list for the sixth year running.

The UK’s largest employment services provider under the Work Programme, Ingeus has been delivering high quality services for the UK government, in partnership with the Department for Work and Pensions and Jobcentre Plus, since 2002. In addition to services for long-term unemployed people, young people and people with health conditions, it also delivers specialist services to disadvantaged groups such as minority ethnic groups, ex-offenders, people with a history of drug abuse, homeless people and refugees, people with basic skills and/or English language needs and people aged 50+ with low or no qualifications.  Last year alone Ingeus helped over 68,000 people into jobs that lasted more than 6 months. Ingeus is proud of what it has achieved, but standing still is not an option.

Ingeus has recently joined the Providence Service Corporation and will embark on further ambitious growth. With a turnover of $450 million USD turnover and circa 2500 employees in 150 offices over 10 countries, activities include:

•    Skills, training and education •    Justice •    The relationship between employment and health •    Child poverty and parental employment •    Debt and financial inclusion •    Housing and homelessness •    Making work pay, including the role of benefits and tax credits.

The Role
The Head of Marketing and Communications will take responsibility for leading on the development and delivery of an innovative, integrated marketing and communication strategy for Ingeus across existing and emerging markets. You will play a key role in enabling the organisation to reach its growth aspirations by broadening and deepening its relationships with key stakeholders to increase Ingeus’s reach, revenue and reputation. This new role will report to the Chief Strategy Officer and work closely with the CEO and the Global Management Board, as well key executives within the parent organisation PSC.

The Person
The Head of Marketing and Communications will have strategic marketing and communications planning experience and a deep understanding of both traditional and innovative marketing & communication strategies - as well as a proven track record of creating campaigns and initiatives that drive and increase awareness, engagement and return on investment. It is also essential that you have led PR teams, with full responsibility for reputation management, positive and negative media handling and crisis communications. Internal communications plays a large part in this position and we require you to have proven experience of a range of tools and techniques. Although not mandatory, a knowledge of outsourced public services sector and Government’s welfare reform agendas would be helpful as well as understanding the political and media environment around welfare reform and the outsourcing of public services. For more information please contact Kai Adams or Ian Black on 020 3145 3438. 

Interim HR Programme Lead
Job Type:
Interim Management
Reference:
DN14705
Location:
London
Salary:
£500 per day
Duration:
6 months

The Client
Our client is a leading public sector-facing, private organisation.

The Interim Assignment
Our client is about to embark on a programme of transformation after successfully winning a bid for key public sector services. As part of this programme they will need to appoint an Interim HR Programme Lead to lead on the transformation. The Interim HR Programme Lead will be responsible for leading on the transfer for existing staff into the new programme through the moving and allocation of capacity.

The Interim Manager
The Interim HR Programme Lead must have strong, demonstrable experience of union negotiations, managing the HR function of large change programmes and be able to lead on job and capability assessments. Preference will be given to candidates who can demonstrate operating in agile, commercial companies alongside having led either large TUPE or staff transfers in politically complex public sector organisations.

Chief Commercial Officer
Job Type:
Executive Search
Reference:
WR14639
Location:
Midlands
Salary:
£150,000 per annum

The Client
Our client is the one of the UK’s leading supplier of products, services and advice to the rural community. At the heart of the countryside, they appreciate the rural way of life and understand the challenges faced by all those who live and work in the rural communities. From agriculture, equine and rural business to pet, garden, clothing and energy, they reach their customers via a multichannel offer, including a number of country stores, a successful on-line operation, telephone traders and on farm through a comprehensive team of agricultural specialists. They have a unique and unrivalled position in the rural community, with specialisms, services and a comprehensive range of products across multiple sectors, underpinned by value for money, local relationships and a national retail presence.

The Role
As Chief Commercial Officer, this key role operates at Board level and has full accountability and responsibility for the Multichannel business which includes Stores, Category Management, Reward Card, Property and Online. You will be responsible for developing and delivering a compelling, leading edge multi-channel strategy that delivers sales, margin, customer numbers and customer loyalty across all channels in line with the business’s strategy and long-term objectives, whilst ensuring the customer remains at the very heart of the business. Developing a full understanding of the company’s market position, consumer trends, competitors’ positioning and analysing market data is a major part of the job.

The Person
With outstanding multichannel and ecommerce experience at a senior level, the Chief Commercial Officer will demonstrate exceptional commercial acumen, customer focus, strong brand empathy and wide scale business development experience. With an inspirational leadership style, you will ensure the delivery of great results in a business committed to growing in size over the next five years. Ambitious, energetic and keen to make your mark, you will have experience in a multichannel business including B2B and B2C, probably within the retail sector with demonstrable experience and success around CRM and customer service. For further information, please contact William Richards at Green Park on 0207 399 4300

Interim Finance Business Partner
Job Type:
Interim Management
Reference:
KM271014
Location:
London
Salary:
Competitive day rate
Duration:
Up to 6 months

The Client

Our client is a financial services organisation which is going through a finance transformation.

The Interim Assignment

The Interim Finance Business Partner role will involve:

  • working with the executive management team to ensure clear alignment between high level strategic objectives, detailed annual budget modelling right down to weekly team KPIs
  • identifying the key drivers of business profitability and demonstrating clear links between weekly business activity and financial performance
  • building strong relationships with the business to create a value added benefit

The Interim Manager

The successful Interim Finance Business Partner is likely to be a qualified accountant with experience of doing a similar role in a financial services organisation.

Interim Payroll Manager
Job Type:
Interim Management
Reference:
JS14380
Location:
London
Salary:
Competitive day rate
Duration:
Up to 6 months

The Client

Our client, a large commercial property business, is looking to recruit an Interim Payroll Manager to manage three monthly payrolls from start to finish. This includes processing the payrolls, reconciliations, preparation of BACS payments and RTI submissions.

The Interim Assignment

The main responsibilities of the Interim Payroll Manager include: •

  • Provide administrative support for various pension schemes (DB, DC, stakeholder)
  • Provide support to the HR department on payroll specific items
  • Provide support and training to the ‘Senior Payroll Administrator’
  • Manage the processing and reconciliation of employee expenses. Review all expense claims before they are processed. If there are any queries, contact the employee directly to resolve these queries. Prepare monthly reports on expenses.
  • Responsible for payroll monthly reconciliations, journals, costing files and recharges
  • Distribution of month end reports using Cognos Impromtu
  • Run all payroll-related year end routines
  • Preparation of P11d’s and PAYE Settlement Agreement. Liaise with the Head of Tax to ensure these are correct.
  • Deal with employee payroll and expenses queries, efficiently, timely and courteously
  • Liaising with HMRC and third parties
  • Provision of data & information for Senior Management
  • Keep payroll processes and procedures documentation up to date
  • Any other ad-hoc duties and responsibilities as requested by the Group Financial Controller

The Interim Manager

The successful Interim Payroll Manager will possess the following essential track record:

  • Previous experience of managing a Payroll function with comprehensive knowledge of payroll processes and legislation
  • Payroll year end processing and returns
  • PSA & P11d calculations
  • Able to prioritise work and meet multiple deadlines Desirable:
  • Payroll qualification
  • Previous experience of running medium-sized, and multiple payrolls
  • Pensioners payroll exposure
  • Staff management experience
  • Payroll accounting
  • Pension scheme administration
  • Knowledge of Resourcelink
Head of Personal Injury
Job Type:
Executive Search
Reference:
SB13822
Location:
North East
Salary:
c. £150k

The Client

The Co-operative Legal Services are looking for a senior level claimant personal injury solicitor to join the organisation in a leadership capacity as a Business Unit Director.

The Role

The Head of Personal Injury is mission critical to the ongoing development of the CLS business and the successful applicant will have significant scope in shaping the direction that the CLS personal injury practice takes. Applicants should have a minimum of ten years dedicated personal injury experience as well as being able to claim “subject matter expert status” within the wider legal services world.

The Person

They should be an active market commentator with strong views on the changing face of the legal services market and ideas on how to make the advent of the Legal Services Act give businesses such as Co-op a competitive advantage. In addition to having an established personal brand within high value claimant personal injury work and a track record of significant case wins and market profile, the successful candidate will be highly commercially focused with solid management experience and a detail driven approach to business planning. Designing and implementing new processes and maximising the Co-op’s brand and market potential will be key factors in the success of this role as will the ability to think both strategically and tactically whilst being able to maintain flexibility in a changing legal landscape. 

Non Executive Director
Job Type:
Executive Search
Reference:
SB13326
Location:
London
Salary:
up to £25,000 per annum

The Client

Our client, a division of DMG Media, is seeking a Non Executive Director to join the Board of a new, soon to be launched digital venture.

The Role

You will be working alongside the existing Leadership Team and another independent NED who has recently joined. As well as providing the level of governance and rigorous challenge that you would expect from a NED role, you will also be expected to provide insight and counsel to the business as to how to create a compelling digital experience for the target consumers. This will encompass customer attraction, ensuring they feel safe and valued whilst online and helping the business craft an offering that compels them to return and become an advocate.

The Person

We are looking for a genuine digital/e-commerce/m-commerce expert with a demonstrable track record in helping businesses trade successfully online. We are agnostic to sector so long as it is high profile, branded and B2C. You do not need to have previously held a true NED role although it would be an advantage - alternatively you may have held a consultancy role where you had multiple clients and your role was advisory. You time commitment will be circa 2 days a month, including attending Board Meetings in the Channel Islands. The role will attract a fee of £25,000 and of course all associated costs/expenses will be reimbursed. 

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