Omni-channel Leadership

Retailers of all sizes and categories are constantly reviewing and adjusting their omnichannel strategies to ensure not only that they connect with customers across all physical and digital channels, but also that they retain what has become a fickler customer base than ever before. With that in mind, we set out to explore what this means from a people perspective, to understand if senior management and leadership within retail businesses is meeting these challenges and if they are equipped to make the most of the opportunities ahead.

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