Refreshing the Board for the Digital Era

This report examines the effect the omni-channel environment is having on the future of retail boards and senior leadership teams.

As part of our research, we interviewed more than 100 chairs, NEDs, CEOs and c-suite leaders to garner their insights into the impact of these shifting sands, as well as their own strategies and action plans. Bricks and clicks, online and offline, mobile and good old-fashioned customer service are joining up.

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